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Registration, Warranty & Repairs
Each Gruppo Gamma timepiece is warranted against manufacturing defects for 24 months from its date of purchase.
Each Venturo timepiece is warranted against manufacturing defects for 12 months from its date of purchase.
The warranty will be automatically applied. There's no need to register your timepiece.
The warranty doesn't extend to natural marks e.g. leather scars and patina, or where the straps shipped with the watch you bought don't fit your wrist.
The warranty doesn't cover damage that in our opinion is caused by wear and tear, surface treatment, accident or mishandling.
The warranty will be void if the item was handled differently from the instructions in the user manual or by an unauthorised third party.
We accept warranty claims via email only.
For every valid warranty claim we will, at our discretion, repair or replace the item or, if that isn't commercially reasonable, issue you a refund.
Turnaround time is usually 2 weeks for minor repairs, and 4 weeks for major ones. We don't respond to requests for progress updates.
For valid warranty claims made within 30 days upon receipt, shipping costs will be borne by us.
For other claims the cost of shipping your item to us will be borne by you.
Your watch can be serviced and repaired by any third party watchmaker.
If you prefer, you can contact us to have it serviced or repaired by us instead. Our workshop is in Singapore.
For all work performed by us post-warranty, the cost of shipping your item to us will be borne by you.