Preorder Policy

Deposit & Balance Payments

To place a preorder, you pay the deposit listed on the product page.

By placing a preorder, you acknowledge that you accept the terms and conditions of shipping, refund and warranty for the item you preordered.

When the item is ready to ship, we’ll send you an email to seek the balance payment. If we don't hear from you within 14 days of the email, your preorder would be deemed cancelled by you.


Preorder Turnaround Time

Preorders typically take 4 to 6 months to fulfil, and we're not liable for unforeseen production delays. Also, because we ship in batches, some customers will receive their items earlier than others.

By placing a preorder, you acknowledge that you accept the turnaround time and possible delays.


Preorder Cancellation

You may choose to cancel your preorder at any time and seek a refund. For preorders cancelled by you, a 6% re-stocking fee will be deducted from the refund.

Alternatively, to avoid the re-stocking fee we can give you a store credit instead. To do this, you must inform us at the time you cancel your preorder.