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Preorder Policy

Deposit & Balance Payments

For preorders, the item's full price is the sum of the deposit and balance. Pay the deposit to place a preorder. An email confirmation will be sent to you.

Preorder Turnaround Time

Preorders typically take 3 months or more to fulfil, and we're not liable for production delays. Also, as we ship in batches, some customers will receive their items earlier than others.

When the item is ready to ship, we’ll send you an email to seek the balance payment. If we don't hear from you within 14 days of the email, your preorder would be deemed cancelled by you.

Preorder Cancellation

You may choose to cancel your preorder at any time and seek a refund. For preorders cancelled by you, a 6% re-stocking fee will be deducted from the refund.

Alternatively, to avoid the re-stocking fee we can give you a store credit instead. To do this, you must inform us at the time you cancel your preorder.

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